Network outage in region EU01

Incident Report for STACKIT

Resolved

This incident has been resolved.
Due to the outage, volumes may be set to "read only." If this is the case, your system needs to be restarted / you need to trigger a reconcile for your node.
Posted May 02, 2025 - 23:25 CEST

Update

We are continuing to monitor for any further issues.
Posted May 02, 2025 - 20:29 CEST

Update

We are continuing to monitor for any further issues.
Posted May 02, 2025 - 17:23 CEST

Update

We are continuing to monitor for any further issues.
Posted May 02, 2025 - 17:03 CEST

Update

We are continuing to monitor for any further issues.
Posted May 02, 2025 - 16:32 CEST

Update

We are continuing to monitor for any further issues.
Posted May 02, 2025 - 14:27 CEST

Monitoring

A fix has been implemented and we are monitoring the results.
All ressources are recovering at the moment
Due to the outage, volumes may be set to "read only." If this is the case, your system needs to be restarted / you need to trigger a reconcile for your node.
Posted May 02, 2025 - 13:07 CEST

Update

We are continuing to work on a fix for this issue.
Posted May 02, 2025 - 12:23 CEST

Identified



Deutsch
Wir haben eine Störung in der STACKIT Plattform identifiziert.
Unser Team arbeitet daran, die Ursache des Problems zu finden und zu beheben. Über unsere Statusseite werden wir Sie regelmäßig über die Entwicklungen informieren.

Ihr STACKIT Team

Der STACKIT Support steht Ihnen jederzeit zur Verfügung.



English
We have identified a fault in the STACKIT platform.
Our team is working on finding and fixing the cause of the problem. We will keep you regularly informed of developments via our status page.

Your STACKIT team

STACKIT Support is available to you at any time.


Posted May 02, 2025 - 11:20 CEST
This incident affected: EU01-Management Tools (Portal, Cost Management, STACKIT API, API Explorer), EU01-Network (Network, Network Load Balancer, DNS, DNS Resolver, CDN), EU01-Storage (Backup Storage, Block Storage, Object Storage), EU01-Logging & Monitoring (Observability, LogMe, Audit Log), EU01-Runtimes (Cloud Foundry, Kubernetes Engine), EU01-Compute (Windows Server, Virtual Machine, Server Backup Management, Server Update Management, Red Hat Enterprise Linux, Run Command), EU01-Security & Identity (Cloud Identity, Access Management, Resource Manager, Secrets Manager, KMS), EU01-Confidential Computing (Confidential Kubernetes), EU01-Marketplace (Marketplace), EU01-Data & AI (AI Model Serving), EU01-Developer Platform (Git), EU01-Support (Help Center, Docs, Website), and EU01-Databases (MariaDB, MongoDB Flex, OpenSearch, PostgreSQL Flex, Redis, SQLServer Flex).